SHIPPING & RETURNS

Shipping Policy

 

We are happy to ship worldwide

Shipping within Hong Kong is free

Shipping for the rest of the world is charged at $40 HK$ per order

Shipping is done through tracked Hong Kong post

We aim to dispatch your item/s as soon as possible. If you need to receive your package any sooner, please let us know.

Please allow 5 to 7 working days for delivery

 

 


Return & Refund Policy

​Last updated: January 20, 2021

Thank you for shopping at y2squared

If, for any reason, You are not completely satisfied with a purchase

We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company refers to Easy English for Kids Ltd trading as Y2Squared, 28f Sai Keng Village Sai Sha Road.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website  refers to y2squared, accessible from http://y2squared.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: y2squared.com@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Y2Squared

Ground Floor 17F Sai Keng Village

Sai Sha Road

Sai Kung

New Territories

Hong Kong

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: y2squared.com@gmail.com

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+852-61144219

28f Sai Keng Village

Sai Kung,

Hong Kong                

© 2021 by Y2Squared. Proudly created with Wix.com          Easy English for Kids Ltd trading as Y2Squared             Business Registration: 51267843

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